Terms and Conditions Blackpearl Olives Tapenade                                     

THREE-STEP ORDERING PROCESS

1 Submit a completed order enquiry form.

2 After receipt of your order-enquiry, we will provide you with the following information by email:

2.1 Confirmation of the availability of the items you ordered;

2.2 The total amount payable, comprising the price of the items ordered, the delivery charges, and any other costs or charges which may be payable in order for us to ship the items to you.

2.3 The expected delivery date.

3 If you are satisfied, and wish to proceed with the order on the basis of the information provided, you must deposit the amount payable into our account. Please send us proof of your payment, as the orders are dispatched only when receipt of payment has been confirmed. We will notify you when the order is dispatched. If you do not want to proceed, don't do anything further, and no binding contract will arise.

DELIVERY CHARGES

The prices quoted for our products do not include delivery charges. We shall notify you of the delivery charges by email when confirming your order. These charges are payable in advance, together with the full purchase price. Deliveries made to our existing customers in the Western Cape, on planned delivery runs, are made free of charge, unless notified otherwise.

AVAILABILITY

We will endeavour to meet your orders, but our products are offered subject to availability. We may be temporarily out of stock of certain products. Should this happen, we will advise you of the shortage, and of the date when we anticipate having sufficient stock to meet your order. You will only be charged for those products that you have ordered and which are available. Subject to availability and receipt of payment, the order will be delivered to the address designated by you in the order enquiry form.

DELIVERY

Deliveries are made in accordance with your delivery instructions, given on submission of your order. In the event that delivery cannot be made as requested for whatever reason, we shall notify you accordingly by email, and obtain your instructions for an alternative mode of delivery. Deliveries made by courier, are delivered at the physical address specified in your order. Upon delivery, a signature must be obtained from an adult older than 18 years. Should you not be available to take receipt of your package a note will be left by the courier requiring you to contact their office to make arrangements to take delivery of the order at a suitable time. Any special delivery instructions requesting the courier to leave the package in a specific location effectively gives the courier permission to deliver the package without obtaining a signature.

Please report any Breakages or Shortages to BLACKPEARL OLIVES within 24 hours, preferably by email and quote your order number. Goods sent by courier are only insured up to the point of delivery, until a signature is obtained, or wherever the goods are left as per your special delivery instructions.

SHIPPING

• Costs include: Insurance, levies and special packaging to ensure safe delivery.

• Parcels sent by courier are delivered to the door of the recipient.

• An overnight service is available on request - please contact us for a quotation.

• Please note that during Christmas & Easter season times, delays can be experienced due to increased freight volumes & public holidays.

• All parcels are packaged securely into cardboard boxes to avoid breakages.

INTERNATIONAL SHIPPING AND CUSTOMS

Please note that all international deliveries are subject to the import and custom laws. Payment is levied once a shipment reaches your country. Charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. BLACKPEARL OLIVES can not be held responsible if a parcel or item is detained or confiscated due to these laws.

When ordering from BLACKPEARL OLIVES, you are considered the importer of the tapenade, and must comply with all laws and regulations of the country in which you are receiving the goods.

Due to strict importation laws, we are unable to service the following states with door to door courier, unless the recipient has a valid import license: Connecticut, Georgia, Kentucky, Maryland, North Carolina, Rhode Island, Florida , Indiana, Louisiana, Nevada, North Hampshire, Tennessee.

Please contact peter@blackpearlolives.com for an alternative shipping method.

Generally, customs forms for international packages will list the value of your order's contents by product type. It is essential to specify the correct value of the tapenade for customs. Customs in receiving countries are sensitive to the correct product values, and there are many sources for them to confirm these costs.

RETURNS POLICY

Your satisfaction is important to us. If you are dissatisfied with the quality of the products, BLACKPEARL OLIVES will endeavour to refund or replace them provided that this is fair and reasonable in the circumstances. Please ensure that you contact us within 7 days of receipt of your order to notify us of any problem, otherwise you will be deemed to have accepted the goods.

If you have not received the correct order, we will be happy to exchange the products or to refund the original amount charged, provided the products are returned to BLACKPEARL OLIVES in their original condition.

If an order is returned or cancelled, the shipping charges incurred when returning it to BLACKPEARL OLIVES must be absorbed by you. If our product is found to be at fault however, BLACKPEARL OLIVES will pay the shipment charges. Please note that we are not in a position to exchange or refund any products which are not to your personal preference.

PRIVACY

We understand the importance of privacy and security. We are committed to protecting the information we collect from you and guarantee that it will only be used for purposes of processing your order and providing you with products you request from us. Your personal data not be made available to third parties under any circumstances.

RESPONSIBILITY

BLACKPEARL OLIVES takes responsibility for all aspects relating to the transaction including the sale of our products sold on this website, customer service and support, dispute resolution and the delivery of goods.

LEGAL JURISDICTION

This website is governed by the laws of South Africa. By sumitting an order enquiry form, you choose the the Magitrate's Court for the district of Paarl, South Africa as the court having jurisdiction for the institution of any legal proceedings related in any way to the purchasing of products under this agreement. These terms and conditions are valid and enforceable by South African law.

VARIATION

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